iOS Privacy Policy

Privacy Policy

Effective Date: 24-Jan-2025

Chimes! (“the App,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our app. Please read this policy carefully to understand our views and practices regarding your information and how we will treat it.

1. Information We Collect

1.1 For Vendors

  • Device Location Data: We collect precise device location data to enable location tracking. This data is transmitted to and processed by Amazon Location Service.
  • Email Address: We collect your email address for account creation, communication, and support.
  • Username: A unique username is required for identification within the app.

1.2 For Customers

  • Postcode: We collect your postcode to personalize and enhance your app experience. We do not access your device’s location.
  • Email Address: We collect your email address for account creation, communication, and support.
  • Username: A unique username is required for identification within the app.

2. How We Use Your Information

We use the information collected from you for the following purposes:

  • To provide and maintain the functionality of the app.
  • To enable location tracking services for vendors.
  • To personalize customer experiences based on their postcode.
  • To authenticate users and maintain account security.
  • To send notifications via Apple Push Notification Service (APNs).
  • To communicate with you about updates, support, and other relevant information.

3. AWS Cloud Services Used

Your data may be processed using the following AWS services:

  • AppSync GraphQL APIs: For secure data synchronization and communication between the app and backend services.
  • DynamoDB: For storing and managing user information such as email addresses, usernames, and postcodes.
  • Amplify: For app development and deployment purposes.
  • Lambda: For executing server-side logic and processing.
  • EventBridge: For routing and managing events between AWS services.
  • Amazon Location Service: For location tracking of vendors.
  • CloudWatch: For monitoring and logging app activities.
  • SNS (Simple Notification Service): For sending notifications to users.

4. How We Protect Your Information

We take the security of your information seriously and implement industry-standard practices to protect it, including:

  • Secure communication using HTTPS.
  • AWS IAM roles and policies to restrict access to your data.
  • Regular audits and monitoring via AWS CloudWatch.
  • Data encryption at rest and in transit.

5. Sharing Your Information

We do not sell or rent your personal data. However, we may share your information in the following circumstances:

  • With Service Providers: To facilitate app functionality, such as AWS for cloud services.
  • To Comply with Legal Obligations: When required by law, regulation, or legal process.
  • For Security Purposes: To protect our rights, privacy, safety, or property, or that of our users or the public.

6. Your Rights

You have the following rights regarding your data:

  • Access: Request access to the personal data we hold about you.
  • Correction: Request corrections to inaccurate or incomplete data.
  • Deletion: Request the deletion of your data, subject to legal or contractual obligations.
  • Data Portability: Request a copy of your data in a structured, machine-readable format.

To exercise these rights, please contact us at [email protected].

7. Data Retention

We retain your data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

8. Children’s Privacy

The app is not intended for use by individuals under the age of 13. We do not knowingly collect personal data from children under 13. If you believe we have collected such information, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the app and on our website, with the updated effective date. Continued use of the app after updates constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us: